At Stella & Chewy’s, we believe that selecting the best food is one of the most important decisions a pet parent makes. From our first delivery to the last batch crafted in our own USA kitchen, we are focused on making the highest quality pet food available. The Mindful Choice We Make: We only use quality ingredients responsibly sourced from farmers and ranchers that we know and trust. Our Dinner Patties are 90-95% meat, organs & bone and our animal proteins have no added hormones or antibiotics. 100% Organic Fruits & Veggies: Our recipes incorporate vitamins & minerals from wholesome, certified organic fruits and vegetables. Our ingredients are sourced from farmers and ranchers that are recognized for their superior, human-grade quality ingredients and highest level of food handling safety. We go to great lengths to source the world’s finest ingredients and have no ingredients from China. Our Kitchen: All of our raw food is proudly made in our own USA kitchen located in Oak Creek, Wisconsin. Making raw food is a very unique process. We firmly believe having our own raw facility assures for the best quality products and highest levels of food safety.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.