Created with a Veterinary nutritionist, These 100% human grade clusters are made with real WHOLE foods. They’re mixed in small batches, cold pressed, slow roasted and dehydrated to maintain the nutrients, aroma and textures of whole foods. They look Different because they are different, straight from our kitchen to ! Most pet food makers would never invite you inside their kitchens—because they’re not kitchens. They’re heavy processing plants. Our company started in our founder's kitchen in 2002, where she made meals for her family (both human and pets). today, we still prepare food with the same love and uncompromising quality. Our food is made from ingredients you’d recognize in your own kitchen right alongside breakfast cereals and bakery mixes, so it satisfies the same rigorous safety, cleanliness and quality standards of people food. If we couldn't put it on our own dinner table, We won’t feed it to your pet.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.